Privacy Policy
Privacy Policy
This Privacy Policy explains how Ancora Home Health and Hospice (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit https://ancroaalaska.com (the “Site”) or interact with our services.
Information We Collect
Information you provide directly:
- Name, email address, phone number, and mailing address
- Appointment requests, inquiry details, and customer service communications
- Payment information (processed by third-party payment processors; we do not store full payment card details)
- Any information you voluntarily submit through forms, surveys, or communications
Information collected automatically:
- IP address, browser type, operating system, device identifiers, and pages visited
- Data/time stamps, referring URLs, and usage analytics
- Cookie and similar tracking technology data (see our Cookie Policy)
Protected Health Information (PHI)
If you are a patient or prospective patient, we may collect health-related information necessary to provide healthcare serivces, schedule appointments, process payments, or communicate with you. Such information is handled in accordance with HIPAA and our Notice of Privacy Practices.
How We Use Information
- Provide, operate, and improve our services and website
- Schedule appointments and communicate with patients and visitors
- Process transactions and send confirmations
- Respond to inquiries and provide customer support
- Analyze website usage and performance
- Comply with legal obligations and protect our rights
How We Share Information
- Service providers (e.g., website hosting, analytics, payment processors, appointment systems)
- Healthcare providers and business associates, as permitted by HIPAA
- Legal authorities, when required by law or to protect rights, safety, or property
- Successors in connection with a merger, acquisition, or sale of assets
We do not sell personal information for monetary consideration.
Cookies and Tracking Technologies
We use cookies and similar technologies:
- Remember user preferences
- Enable website functionality
- Analyze traffic and usage patterns
- Improve site performance and user experience
You can manage cookie preferences through your browser settings or our cookie consent tool, where available.
Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.
Your Rights
Depending on your location, you may have rights to:
- Access or receive a copy of your personal information
- Correct inaccurate information
- Delete personal information, subject to legal exceptions
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
California residents may have additional rights under the CCPA/CPRA. See “Do Not Sell or Share My Personal Information” below.
Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
SMS/Text Messaging Privacy Policy
This policy explains how we manage SMS communications and applies alongside our full Privacy Policy.
Consent & Opt-In
By providing your mobile number and opting in, you agree to receive text messages from us, including appointment reminders, care updates, and billing notifications. Consent is never required to access our services. You may opt in by submitting a form on our website, during registration or scheduling, by texting a keyword to our number, or by providing consent to a staff member.
Message Frequency & Rates
Message frequency varies based on your care needs and interactions with us. Message and data rates may apply; contact your carrier for details.
Opt-Out & Support
Reply STOP at any time to unsubscribe. You will receive one confirmation message, then no further texts unless you opt in again. Reply START to re-enroll. For help, reply HELP or contact us directly.
Your Privacy
We do not sell your mobile number or SMS consent. Information is shared only with service providers who support our messaging program, under strict confidentiality obligations. All data is handled in accordance with HIPAA and applicable privacy laws.
Compliance & Your Rights
We comply with the TCPA, CTIA Messaging Principles, and state privacy laws across all 50 U.S. states, including the CCA and comparable statutes. Where state law is stricter, we follow it. Depending on your state, you may have the right to access, correct, or delete your information.
Do Not Sell or Share My Personal Information (California Notice)
This notice applies to California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Your Rights
California residents may have the right to:
- Know what personal information we collect, use, disclose, sell, or share
- Access specific pieces of personal information
- Correct inaccurate personal information
- Delete personal information, subject to legal exceptions
- Opt out of the sale or sharing of personal information
- Limit the use and disclosure of sensitive personal information in certain circumstances
- Not to be discriminated against for exercising privacy rights
Sale or Sharing of Personal Information
We do not sell personal information for monetary consideration. We may share certain information with advertising or analytics partners through cookies or similar technologies, which may be considered “sharing” under California law.
How to Opt Out
To opt out of these sales or the sharing of personal information:
- Use our cookie preferences tool or banner, if available.
- Enable the Global Privacy Control (GPC) signal in your browser, where supported.
- Contact us through the contact information provided on our website with the subject line “California Privacy Request.”
We will verify and respond to requests as required by law.
Categories of Information Collected
In the preceding 12 months, we may have collected the following categories:
- Identifiers (name, email, phone number, IP address)
- Internet or electronic network activity information
- Geolocation data (approximate)
- Professional or employment-related information (if submitted)
- Health-related information when interacting as a patient or prospective patient
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact
If you have questions about this Privacy Policy, contact us through the contact information provided on our website.